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Optimal Health Science Policies


Terms of Purchase

You are personally liable for any orders that you place by telephone with Order Fulfillment Center or any Order Fulfillment Center owned or sponsored website, including: www.cellularresearch.com,www.cellularresearchformulas.com, www.tripleactionjointformula.com, www.flexadren.com,www.cetylmax.com, www.dazzlesmile.com, www.flexamax.com, and www.optimalhealthscience.com. We currently accept the following methods of payment via telephone or websites: Visa, MasterCard, American Express and Discover credit cards, debit cards, and electronic checks. In addition, you may place an order by mail using either a Personal Check or Money Order. Please do not send cash. We do not accept COD orders.. Please note that we do not accept multiple-pay orders on debit card or electronic check transactions. In addition, Order Fulfillment Center is in no way responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future.

Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order.

If we are unable to bill you for your order after you have received shipment, and you do not contact us, your account may be sent to a collection agency. Please contact our Customer Service Team at (800) 584-2332 for payment instructions if your account has been sent to collections.

Order Fulfillment Center reserves the right to store your personal information given to us in our secure database for business purposes. If you place an order through Order Fulfillment Center website, we require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.

Order Fulfillment Center will not charge sales tax for any order unless the order is placed to ship to a Utah address. If your order is shipping to a Utah address, an appropriate sales tax will be added to your order. The sales tax may not be reflected on your emailed order confirmation. Even if the sales tax is not included on the order confirmation, you are still liable for this amount, if applicable.


Customer agrees to pay a $25 fee for any declined credit or debit card charge transaction (including any transaction disputed by you where you have not returned the product), as well as all reasonable attorney’s fees and court costs in the event legal action is taken to collect on any unpaid portion of your account. The undersigned further agrees to pay an additional amount representing 50% of the principal balance if the account is referred to a collection agency for collection. This additional amount is in recognition of the costs associated with said collection action processing. The foregoing charges and fees for collections will be imposed separately for each separate event of a returned payment transaction.

International Orders

Currently, Order Fulfillment Center only ships to addresses within the United States and Canada .

Return Policy

Order Fulfillment Center guarantees your complete satisfaction with every purchase. We offer a 60-day money back guarantee. If you are not completely satisfied with your purchase, you may return the unused portion, when used as directed (see label suggested use), for a full refund (less shipping and handling) within 60 days of the date of delivery.

Please be aware, we can only accept returns for orders placed directly through and fulfilled by Order Fulfillment Center . If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information. Refunds are not available unless there is coordinating purchase history. Product samples and free promotional product are not eligible for refund. Notation of promotional product given is noted in purchase history.

All returns must be sent in original packaging. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. Order Fulfillment Center is not responsible for damages resulting from return shipment by the customer. Order Fulfillment Center is also not liable for items lost in the mail. It is the customer’s responsibility to insure and / or track all packages returned to us.

Please be advised that if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our system.

Returned items are processed in the order that they are received. Please allow one to four weeks for your return to be processed and documented in our system. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item. In case of return your bank statement may not show the refund for a period of time following return.

Refund Policy

All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. All product must be returned in original packaging, or refund is forfeited. Product must be used according to suggested use. To be eligible for a refund, there must be at least half the remaining product in the container. Empty bottles are not eligible for refund. When product is not used as directed (as in daily dosage amounts), refund eligibility is forfeited.

If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.

If you choose to return your order for a refund, and payment was made by debit card, electronic check, personal check or money order, a refund check will be mailed to you. Please allow two-four weeks for delivery once your return is processed.

If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may also be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as appropriate.

Defective or Wrong Item Received

It is the customer’s responsibility to contact us within 60-days of delivery if a defective or incorrect item was received. If we are not contacted until after the 60-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.

Shipping and Delivery Terms

All deliveries to locations in the United States and Canada may be shipped from one or more warehouses or fulfillment centers located in the continental United States .

While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to four weeks for delivery even though an order is usually delivered in much less time. Once an order is placed into our system, it takes time to process and fulfill. If after four weeks, you have not received your order, please contact our Customer Service Team at (800) 584-2332.

Order Fulfillment Center reserves the right to use any shipping method we deem necessary. Generally, United States Postal Service (USPS) is our most common shipping method. Please be aware that USPS will not require a signature for delivery. Unless you are told otherwise by a Order Fulfillment Center representative, your order will be left in your mailbox or at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our Customer Service Team to place your order. For more information about the USPS’s shipping procedures, please visit www.usps.com.

A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.

Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.

If a delivery is refused by the customer without authorization from Order Fulfillment Center , a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund. Shipping and handling are not refunded.

Backorder Policy

If an item is on backorder, it may not be noted as such on our public websites. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.

Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item and no additional shipping and handling costs.

For assistance or clarification of these policies, please contact our
Customer Service Team at (800) 584-2332.


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